How can we help?
Email support@keenshift.ai. We normally reply within 1–2 business days.
Playing an event
Open Nights, choose a night, then tap the play button beside a cough-like event. Playback reads the saved recording on your iPhone; it is not uploaded.
A recording stopped
Keep the microphone uncovered, plug in the iPhone, and leave CoughWise listening in the background. The live heartbeat shows when recording is active. CoughWise labels recovered or interrupted captures as partial.
Correcting a sound
Tap “Not a cough” beside an event. CoughWise excludes it and recalculates that night immediately. Sensitivity in More affects future nights only.
Managing local audio
Choose More → Audio retention to control how long audio stays on your iPhone, purge saved audio, or delete all local app data. There is no KeenShift server copy.
CoughWise is not a medical device or medical advice. If a cough persists, is severe, or gets worse, see a doctor.